Email broken. Wi-Fi flaky. New hire needs a laptop. Printer jammed. Vendor won't return your call. We handle the day-to-day IT work small businesses can't afford a full-time engineer for — without contracts, without minimums, without the markup of national MSPs.
Pay-as-you-go or month-to-month retainer — same engineer either way.
"My computer won't turn on." "Outlook says I'm offline." "I clicked a weird link." Call us, we fix it.
New laptop or desktop? We image it, install your software, lock it down, and ship it ready to go.
Slow internet, dead spots, weird DNS errors, router upgrades, segmenting guest traffic from your office.
New employee? Email, accounts, shared drives, phone, badge. Employee leaving? Same process, in reverse, securely.
Microsoft 365, QuickBooks, Adobe, industry-specific apps — install, license, renew, troubleshoot.
Comcast, Verizon, your printer vendor, your POS vendor — we get on the phone with them so you don't have to.
Retainer customers get a written monthly report: what we did, what we found, what to fix next quarter.
Standard: same-day for business hours. SLA retainers available with 1-hour or 4-hour response guarantees.
Real situations from real Pierce County small businesses.
Print server queue stuck, driver pushed an update overnight, IP conflict with a new device. One phone call, fixed before lunch.
Laptop sourced, imaged, software installed, email and accounts provisioned, 2FA set up, training doc emailed. She walks in productive.
We troubleshoot in parallel: your modem, your ISP, your router, your switch. Cellular failover stood up while we wait on Comcast.
We verify the domain, check headers, confirm with the supposed sender out-of-band. Phishing 99% of the time — but we look anyway, every time.
Hourly is fine for most. Retainers are for businesses that want a guaranteed response time.
No retainer. No contract. Call when something breaks. Billed in 15-minute increments after the first hour.
For businesses that don't want to think about IT. 4-hour business-day response, monthly health report, priority queue.
For businesses where downtime costs real money. 1-hour business-day response, after-hours emergency line included.
All retainers are month-to-month. Cancel any time, no penalty. Your retainer covers response-time SLA — work is still billed hourly.
You get a real engineer on a real call. Not a ticket queue, not a chatbot, not "first available agent."
Most MSPs make you sign 12- or 36-month deals. We don't. If we're not earning our keep, fire us next month.
We run our own multi-region cloud serving real businesses today. The "senior engineer" you'd hire at a big firm — that's who you get.
Based in Tacoma. We'll come on-site when it matters. Most calls we resolve remotely — but we're 30 minutes away if you need us in the room.
No. Most of our IT work is hourly, pay-as-you-go. Retainers are for businesses that want a guaranteed response time — not a prerequisite for using us.
Same-day for hourly clients in Pierce County during business hours. 4-hour or 1-hour SLA for retainer clients. After-hours: priority retainers only.
We tell you before we start what we think it'll take. If we hit something unexpected, we stop and call you before continuing. No surprise invoices.
Most of our local work is Pierce County (Tacoma, Puyallup, Lakewood, Gig Harbor, University Place, Fife, Sumner). Remote work — anywhere. Ask.
No. We work with what you have. If switching saves you money or fixes a problem, we'll recommend it — but the choice is yours.
Yes. We're happy to be the backup, the project resource, or the "person who handles the hard stuff." Most existing IT folks appreciate the help.
30-second phone call. Tell us what's broken. We'll tell you what it'd take to fix it. No pitch, no pressure.